Frequently asked questions

When will my order be dispatched?

In-stock orders to mainland Portugal: preparation and shipping within 48 hours after payment confirmation (business days), unless the product page or checkout says otherwise. Made-to-order, pre-order or personalized items follow the product-page timing. Tracking appears in your account after dispatch.

Can I customize a jersey?

Yes, when the option is available on the product page. Check the name, number, size and patch carefully before payment because customized items cannot be returned due to preference.

Which payments are available?

Methods shown at checkout are processed securely by Stripe. Card, MB WAY, Apple Pay or Google Pay availability depends on the device, country and payment-method configuration.

How do I track an order?

Sign in to your account to view the current status and order history. The tracking code is shown there after dispatch.

Can I exchange or return an item?

Eligible, complete and unused items can be notified for exchange or return within 14 days of receipt. See the Returns page for conditions and exceptions.

Who runs the store?

MatchKings Lda, Tax ID (NIF) 515108367, Rua José Saraiva 5, Lisboa, Portugal. Contact: geral@matchkings.store.

Merchant identification

MatchKings Lda

Rua José Saraiva 5, Lisboa, Portugal

Tax ID: 515108367

geral@matchkings.store